FREQUENTLY ASKED QUESTIONS

PLEASE EMAIL ME IF YOU CANNOT FIND THE ANSWER YOU WERE LOOKING FOR

How do I go about enquiring about a cake?

Get in touch via email or using our online form on the contact page.

Once you're happy with your details of the cake and prices, an invoice will be sent - payment will be required within 7 days to secure your booking. 

** Please note that we do not make tentative bookings. Bookings are only confirmed once a formal quote received and payment/deposit has been paid. 

How many flavours may I choose?

You are welcome to pick 1 flavour for each tier. For 3 tiered cakes, 2 flavours is recommended, and for 4+ tiers, 3 flavours is recommended. This is so there will be approximately the same number of servings per flavour once the cake is served.

Do you provide cake tastings/consultations?

Yes! They are available upon requests. You can choose 3 flavours of your choice for £20.  Consultations can be arrange prior to booking.

How big/tall are your cakes?

I get asked this question a lot. So for example if you order a 6 inch cake it will be 6 inch in diameter but can be anywhere between 15-20cm in height depending on fillings and flavoured sponges.

Deliveries and set ups

Non tiered cakes

Deliveries - from £15 depending on distance of location*

Wedding Cakes & Tiered Cakes

For Delivery & Set Up -  starts from £35*

We strongly recommend that we deliver and set up your cake at a pre-arranged time. More elaborate cakes will take longer to set up so please allow us more time. 

*distance calculated from where we are based

Collections

Collections can be made directly from our kitchen, dates/times will need to be agreed upon in advance.​ We do not take any responsibility for damage that  may occur to the cake or cakes once it has left our premises.

Cake care guide

Always carry the cake box from underneath, never hold the cake box at the sides. The best place to keep the cake during transportation is on the floor of the car, they should not be placed on anyone's lap and please turn the air con on during the warmer seasons. Avoid any sudden braking at all costs! Cakes are best eaten at room temperature, if you keep the cake refrigerated then we suggest you let the cake sit between 2-4 hours prior to cutting.

Cakes are packaged with care to ensure minimal movement during transport - please note that the box lid will not close fully.

How far in advance can i order?

We recommend you to order a minimum of 3-4 weeks in advance for small cakes and a minimum of 12 weeks for weddings. However you can order as early as you like no matter how big or small the order. Some of our wedding cake orders are ordered a year in advance so to avoid any disappointment please feel free to email us to check for availability.

Deposits

Single tier cakes - must be paid in full

Multi-tiered cakes - 50% is taken and the remainder will need to be pay in full 2 weeks prior to your event.

What is your cancellation policy?

Any cancellation within 14 days of your order will insure a £10 admin fee for single tiered cakes and £20 for multi-tiered cakes. 

Allergies

All cakes are made in the same kitchen where nuts, gluten and dairy are present.

While we will endeavour to accommodate your request, there is no guarantee that products are nut, gluten or dairy free.

© 2019 From Kimmies Kitchen

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