FREQUENTLY ASKED QUESTIONS

PLEASE EMAIL ME IF YOU CANNOT FIND THE ANSWER YOU WERE LOOKING FOR

How do I go about enquiring about a cake?

Get in touch via email or using our online form on the contact page.

Once you're happy with your details of the cake and prices, an invoice will be sent - payment will be required within 7 days to secure your booking. 

** Please note that we do not make tentative bookings. Bookings are only confirmed once a formal quote received and payment/deposit has been paid. 

How many flavours may I choose?

You are welcome to pick 1 flavour for each tier. For 3 tiered cakes, 2-3 flavours is recommended, and for 4+ tiers, 3-4 flavours is also available for you to choose. This is so there will be approximately the same number of servings per flavour once the cake is served.

Do you provide cake tastings/consultations?

We currently offer two sample days a year, usually beginning of the wedding season and one at the end, this is to be confirmed. Consultations are available upon request which is a non-fundable £20. Please note this is not taken off your quotation if you choose to go ahead with us.

How big/tall are your cakes?

I get asked this question a lot. So for example if you order a 6 inch cake it will be 6 inch in diameter but can be anywhere between 12-15cm in height depending on fillings and flavoured sponges. All cakes are different, therefore no two cakes are ever the same.

Allergies/Fresh Flowers etc..

We are NOT a nut free kitchen, all cakes are made in the same kitchen where nuts, soy, gluten, egg and dairy are present. We currently do not make vegan or eggless cakes. While we will endeavour to accommodate your request and prevent cross contamination, there is no guarantee that products are nut, gluten, egg or dairy free.

We cannot guarantee that any of our products do not contain any substance that may cause some form of allergic reaction. You are responsible for advising your guests of this and we will not accept any liability for any loss, damage or injury from exposure to anything which might cause an allergic reaction. This may include, but without limitation, nuts, nut products, alcohol, dairy, wheat, sulphates or colouring.  

 

You should also note that some decorations are not edible (fresh flowers, wires, ribbons, jewels, boards, etc). You are responsible for advising your guests of this and we will not accept any liability for any loss, damage, illness or injury arising from any such exposure. 

 

A dietary list of ingredients can be provided to you if required. This must be requested a minimum of 4 weeks before your event. If a venue require a list of ingredients this is to be requested via you and not the venue

 

Our products contain gluten, wheat, dairy, eggs and may contain traces of nuts unless otherwise stated.

 

We are willing to accommodate for certain allergies however, please consider this is a working kitchen full of a wide range of ingredients. We will use the correct ingredients for your allergy but we cannot guarantee it will be free from that particular requirement due to the kitchen it is baked in. We accept no liability for customers suffering allergic reactions from eating our cakes.

Deliveries and set ups

Non tiered cakes

Deliveries - from £10 depending on distance of location*

Wedding Cakes & Tiered Cakes

For Delivery & Set Up -  starts from £35*

We are happy to deliver your cakes at an extra charge. This will be included in your initial quote.

 

Once the order has been delivered and set up or collected you are responsible for it and we will not accept any responsibility for any loss or damage arising. If the cake is moved after set up Kimmies Kitchen will not take any responsibility for any loss or damage arising. 

 

If you request that we leave your cakes somewhere or with someone, this is your responsibility. We will not be liable if they do not arrive with you safely after we have handed them over.

*distance calculated from where we are based

Collections

Collections can be made directly from our kitchen, dates/times will need to be agreed upon in advance.​ We do not take any responsibility for damage that  may occur to the cake or cakes once it has left our premises.

Cake care guide

Always carry the cake box from underneath, never hold the cake box at the sides. The best place to keep the cake during transportation is on the floor of the car, they should not be placed on anyone's lap and please turn the air con on during the warmer seasons. Avoid any sudden braking at all costs! Cakes are best eaten at room temperature, if you keep the cake refrigerated then we suggest you let the cake sit between 2-4 hours prior to cutting.

Cakes are packaged with care to ensure minimal movement during transport - please note that the box lid will not close fully.

How far in advance can i order?

We recommend you to order a minimum of 3-4 weeks in advance for small cakes and a minimum of 12-20 weeks for weddings. However you can order as early as you like no matter how big or small the order. Some of our wedding cake orders are ordered a year in advance so to avoid any disappointment please feel free to email us to check for availability.

Deposits

To secure your booking with Kimmies Kitchen, we require a non-refundable booking deposit of £150 for wedding orders,

and £50 for celebrations cakes and all other products.

Your date is not secured and your order is not confirmed until we have received the booking deposit.

 

All quotations will be sent via e-mail and are valid for 7 days from date of issue. We reserve the right to revise prices after this period.

Final Balance

For Wedding orders, the balance of your invoice must be paid in full no later than 4 weeks before the date of delivery.

 

For Celebration Cake orders and all other orders, the balance of your invoice must be paid in full no later than 1 week before the date of delivery unless agreed otherwise.

What is your cancellation policy?

All cancellations must be made in writing. If for any reason you have to cancel your booking, the booking deposit is non-refundable. 

Small cakes:

No refunds are given to any cancellation made within 7 days prior to your event. To receive a full refund, you must cancel before 7 days, a £10 fee for admin will be charged.

 

Wedding cakes: 

With less than 4 weeks’ notice, the full payment (including the booking deposit) is non-refundable.

Final Design 

We will create your orders exactly as written throughout correspondence and in the confirmation email/phone consultation which will be sent to you via email, any changes must be made 4 week prior to your delivery date. Please double check that it is detailed as you require. 

 

By paying your final invoice, you are confirming that what is detailed on the final confirmation is exactly what you want us to provide.

Hire Items

All hire items belong to Kimmies Kitchen must not be defaced, tampered with or changed.  All breakages, loss or damages must be paid to replace like for like within 7 days of event.  

 

All hire items are your responsibility until they are returned back to KIMMIES KITCHEN.

 

Damaged, broken or lost Items will remain the property of the Company and a replacement charge will be invoiced to the Customer for any products that are damaged, broken or lost.  These items will be invoiced to the Customer to replace like for like including P&P.

 

Unless stated otherwise all hire items must be returned within 3 days of hire.

Anything else

***

Kimmies Kitchen do not hold any responsibility for adverse weather conditions affecting access to any venue. Kimmies Kitchen will give every attempt to get to the venue only when it is deemed safe.. 

 

Kimmies Kitchen cannot be held responsible for ‘Acts of God’ (Fire, flood etc), Government Advice, Pandemics, labour disputes, failure of electricity supply and any other unforeseeable circumstance that prevent the promise of its services. 

 

Kimmies Kitchen reserve the rights to review and update the Terms and Conditions periodically.

Bespoke Wedding Cake Designer

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